Last updated: 08 July 2026

1. Who We Are

This Privacy Policy explains how KhaleejiLand FZC ("KhaleejiLand", "we", "us", "our") collects, uses, and shares personal information when you visit www.khaleejiland.com (the "Site") or make a purchase from us. KhaleejiLand FZC is registered in Ajman Free Zone, United Arab Emirates (License No. 42212), with its registered address at B.C. 1302630, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman.

This Privacy Policy forms part of our Terms of Service. If there is a conflict between the two, this Privacy Policy governs how we handle your personal information.

This Privacy Policy is available in English and Arabic. If there is any conflict between the two versions, the English version applies.

2. Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with the Site:

• Contact details: name, email address, and phone number, collected when you place an order, create an account, sign up to our waitlist, or contact us.
• Delivery details: billing and shipping address, collected at checkout.
• Order information: what you have ordered, your order history, and any returns or exchanges.
• Payment confirmation: confirmation that your payment has been processed. We do not collect or store your full card details ourselves, this is handled directly by our payment provider.
• Account details: account login details and account activity, if you create an account. Passwords are handled securely through our store platform and are not visible to us.
• Reviews and content: your name, review text, star rating, and any photo or video you choose to submit, along with your general location if you provide it, collected when you submit a product review.
• Wishlist activity: items you save to a wishlist and how you interact with them.
• Marketing preferences: whether you have opted in to receive marketing emails, SMS, or WhatsApp messages.
• Contact and inquiry form details: your name, email, and message, and where relevant, your organization name, contact person, phone number, organization type, products of interest, quantity, and timeline, collected when you submit a contact or bulk order enquiry form.
• Device and usage information: your IP address, browser type, the pages you visit, and your general location inferred from your IP address, collected automatically when you use the Site.

If we introduce a feature to collect information about your child, such as their birth month and year, we will update this Privacy Policy before collecting this information.

3. How We Use Your Personal Information

We use your personal information to:

• process and fulfil your orders, including arranging delivery and handling returns
• create and manage your account
• respond to your questions and requests, including through our contact and enquiry forms
• send you marketing communications, where you have opted in
• display and manage the reviews you submit
• improve the Site and understand how it is used
• detect and prevent fraud
• comply with our legal obligations, including UAE tax and consumer protection law

4. Marketing Communications

If you would like to receive marketing emails, SMS, or WhatsApp messages from us, we will only do so with your active consent. We do not use pre-checked consent boxes. Where we offer separate preferences for email, SMS, and WhatsApp, you can choose which channels you want to receive from us.

You can withdraw your consent at any time by using the unsubscribe link in our emails, following the opt-out instructions in SMS or WhatsApp messages, replying STOP where available, or contacting us at info@khaleejiland.com. If you opt out, we may still contact you about your account or an order you have placed.

5. Reviews and Other Content You Submit

If you submit a review or other content on the Site, we collect your name, review text, rating, and any photo or video you choose to include, along with your general location if you provide it. We display this content on the Site and may use it in our marketing, including on social media. Reviews you submit may be publicly visible on the Site.

Please do not submit photos or videos of children unless you are comfortable with them being displayed publicly and used in our marketing. If a photo or video you submit includes an identifiable child, uploading it means you confirm that you are that child's parent or legal guardian, that you are authorized to share it, and that you agree to our use of it as described above.

You may ask us to remove any content you have submitted at any time by contacting us. We will take reasonable steps to remove it from channels we control, but removal may not be possible where it has already been printed, shared by others, cached, or used in materials already produced.

The terms governing your submission of reviews and other content, including our right to display and use them, are set out in our Terms of Service.

6. Who We Share Your Information With

We share your personal information with the following categories of service providers, only as needed for them to provide their service to us:

• Shopify, which powers our online store and processes orders, payments, and customer accounts
• Stripe, our payment provider, which processes your payment. We do not store your full card details ourselves. We may add other payment providers in the future, such as buy-now-pay-later services. If we do, we will update this section.
• CSS Elogix, our fulfilment partner, which receives your name, delivery address, and phone number to ship your order
• Omnisend, which sends marketing emails, SMS, and WhatsApp messages to customers who have opted in
• Judge.me, which manages and displays product reviews
• Wishlist Hero, which manages wishlist functionality and may help us understand wishlist activity and advertising performance, depending on our app settings
• Shopify Forms, which manages our contact and bulk order enquiry forms
• Google Analytics, Meta Pixel, and TikTok Pixel, which help us understand how visitors use the Site and show relevant advertising

We may also share personal information with other apps that support the functioning of the Site, where they do not independently process personal information beyond what is necessary to provide their function.

We may also disclose personal information where required by law, to respond to a legal request, or to protect our rights or the safety of our customers.

We do not sell your personal information.

7. Cookies

The Site uses cookies and similar technologies for the following purposes:

• Essential cookies: required for the Site to function, such as maintaining your cart and processing checkout. These may be set by Shopify and our store apps.
• Analytics cookies: help us understand how visitors use the Site, through Google Analytics.
• Advertising cookies: help us show relevant advertising, through Meta Pixel and TikTok Pixel.

Where required or enabled, you may see a cookie banner that allows you to manage your preferences. You can also change your cookie preferences at any time through your browser settings. Blocking cookies may affect how parts of the Site work.

8. Children's Data

The Site is not directed at children, and purchases and accounts must be made by an adult. We do not knowingly collect personal information directly from children.

If you provide us with information about your child, such as their birth month and year for age-appropriate recommendations, this is information you have chosen to share with us as a parent or guardian, not information we have collected from your child directly.

If you believe we have collected personal information directly from a child without your knowledge, please contact us at info@khaleejiland.com and we will delete it.

9. International Transfers

We may transfer, store, and process your personal information outside the UAE, including in countries where our service providers operate. Where we transfer personal information outside the UAE, we take reasonable steps to ensure it is protected in line with applicable law.

10. Retention

We retain your personal information for as long as necessary to provide our services to you and to meet our legal obligations. Order and transaction records are retained for at least 7 years, in line with UAE tax and corporate record-keeping requirements. Marketing preferences are kept until you unsubscribe or ask us to delete them. Reviews and submitted content may remain published until removed by us or at your request. Contact and enquiry records are kept for as long as needed to respond and manage our relationship with you.

If you ask us to delete your account or personal information, we will do so unless we are required to keep it for legal or accounting reasons.

11. Security

We take reasonable steps to protect your personal information, but no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute security.

12. Your Rights

Under applicable data protection laws, you may have the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your personal information
• ask us to transfer your information to another provider, in certain circumstances
• ask us to restrict or stop certain processing of your personal information, where applicable
• withdraw your consent, where we rely on consent to process your information

You can exercise any of these rights by contacting us at info@khaleejiland.com. We will respond as required by law. We may need to verify your identity before acting on your request.

13. Relationship with Shopify

In this section, "Services" means the Site and the products and services we make available through it.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect as soon as we publish them on the Site. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@khaleejiland.com. Please include your name, email address, order number if relevant, and the nature of your request.

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.