Last updated: 25 July 2026

1. About This Policy

This Shipping Policy explains how we deliver orders placed on www.khaleejiland.com. It forms part of our Terms of Service. If there is a conflict between the two, this Shipping Policy governs how we handle delivery.

2. Delivery Areas

We do not currently accept international orders through the Site. If you are outside the UAE, you may contact us at info@khaleejiland.com to discuss whether a special arrangement is possible.

Delivery areas within the UAE fall into two zones, within city limits and outside city limits (remote areas). Remote area classification is based on our delivery partner's coverage list and will be applied automatically at checkout.

3. Delivery Fees

• Orders of AED 150 or more: free delivery
• Orders under AED 150: AED 25 delivery fee

All fees include VAT.

4. Delivery Timeframes

Orders are delivered within 2 business days within city limits, and within 7 business days outside city limits, counted from the date of dispatch. A business day is Monday to Saturday, excluding UAE public holidays. These are estimates, not guarantees, and may be affected by public holidays or circumstances outside our control.

5. Order Cutoff Times and Working Days

Orders placed before 3 PM on a business day are processed for dispatch that day. Orders placed after 3 PM, or on a Sunday, are processed the next business day. We do not process or dispatch orders on Sundays.

6. Same Day Delivery

Same Day Delivery is available within Dubai and Abu Dhabi city limits only, for orders confirmed with us by 12 PM. This is not currently available as an automatic checkout option. To arrange Same Day Delivery, please contact us at info@khaleejiland.com before placing your order.

The total delivery charge for Same Day Delivery inclusive of VAT is AED 10.5 for orders of AED 150 or more, and AED 35 for orders under AED 150. This replaces the standard delivery fee, it is not charged in addition to it.

7. Order Tracking

Once your order is dispatched, you will receive a tracking reference by email.

8. Failed Delivery

Up to 3 delivery attempts are made over 3 consecutive days. If delivery remains unsuccessful, the order may be returned to our warehouse. We may cancel and refund the order, excluding the delivery fee, where the failed delivery was caused by incorrect details or the customer being unavailable.

If a redelivery attempt is needed because the address or contact details you provided were incorrect or incomplete, the standard delivery fee will apply again for the redelivery.

9. PO Boxes

We are unable to deliver to PO Boxes. Please provide a physical delivery address at checkout.

10. Public Holidays

We do not process, dispatch, or deliver orders on UAE public holidays.

11. Address Accuracy and Risk

You are responsible for providing accurate delivery details when placing your order, as set out in our Terms of Service.

Risk of loss or damage in transit stays with us until you receive your order. This does not apply where loss, delay, or misdelivery results from an incorrect or incomplete address or phone number you provided.

12. Contact Us

If you have any questions about delivery, please contact us at info@khaleejiland.com or refer to our FAQ page.